Shadwell Florist E-commerce Terms & Conditions

Welcome to the Shadwell Florist Terms & Conditions

These Terms & Conditions (“Terms”) set out the agreement between you, the customer, and Shadwell Florist, your local provider of flower delivery in Shadwell and surrounding areas. By placing an order with us via our website or other online platforms, you confirm that you accept these Terms and that you agree to comply with them. Please read them carefully before you place your order.

1. Scope of Service

Shadwell Florist specialises in the delivery of fresh flowers and related products throughout Shadwell and the surrounding areas. These Terms apply to all online purchases made via our website. Our flower delivery Shadwell services aim to provide quality arrangements for various occasions, including birthdays, anniversaries, sympathy, and just-because gifts. We reserve the right to refuse service where we reasonably believe the order is fraudulent or where delivery is outside our stated area of operation.

2. Order Process

Customers may select products displayed on our website and add them to their online shopping basket. Prior to checkout, you have the opportunity to review your choices, make amendments, and ensure order accuracy. All orders are subject to availability and confirmation by us.

Once an order is placed:

• Order Acknowledgement: Upon submitting an order, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order, but an acknowledgment that we have received it.
• Order Acceptance: Acceptance of your order and completion of the contract between you and Shadwell Florist occurs when your order is dispatched/delivered, at which point you will receive a dispatch confirmation email.
• Substitution Policy: In the event that a particular flower or product is unavailable, we reserve the right to substitute with a similar item of equal or greater value. We will always make reasonable efforts to maintain the design and aesthetic of your chosen arrangement.
• Delivery Details: It is your responsibility to provide accurate delivery details. Please ensure full recipient address and contact information are provided. Shadwell Florist cannot be held responsible for late or failed deliveries due to inaccurate or incomplete information supplied by you.

3. Payments

All prices are listed in Pounds Sterling (£), inclusive of VAT where applicable. Payment must be made in full at the time of order, and no order is considered confirmed until payment has been processed successfully.

We accept payment via the payment methods specified at checkout, which may include debit cards, credit cards, and other secure online payment options. Shadwell Florist does not store your card details; all payment transactions are encrypted and processed securely by trusted third-party providers.

If a payment fails or is reversed for any reason, Shadwell Florist reserves the right to cancel the order or withhold delivery until full payment is received.

4. Delivery

We offer flower delivery in Shadwell and local surrounding areas. Delivery times and dates are provided as guidance only and cannot be guaranteed during peak periods (such as Valentine’s Day, Mother’s Day, Christmas, etc.) or due to factors outside our control (e.g., severe weather, traffic disruptions).

• Same-Day Delivery: Subject to product availability and order cut-off times. Please check our website for up-to-date order deadlines.
• Delivery Attempts: If the recipient is unavailable, we may deliver to a neighbour or leave the flowers in a safe place (if specified). Where this is not possible, a calling card will be left, and it is the recipient’s responsibility to contact us to arrange redelivery or collection.
• Delivery Confirmation: Proof of delivery is obtained for all deliveries. Any questions regarding a delivery should be raised within 24 hours of the delivery date.

5. Cancellations & Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. We will make every reasonable effort to accommodate changes, provided the order has not already been prepared or dispatched. Cancellations and amendments may not be possible once the order is en route or has already been delivered.

• Cancellation by Customer: Orders can generally be cancelled up to 24 hours before the scheduled delivery date for a full refund. Custom/bespoke orders may be excluded from standard cancellation rights if they have already been started, in accordance with UK consumer law.
• Cancellation by Shadwell Florist: Should we be unable to fulfil your order due to unforeseen circumstances or lack of availability, we will inform you as soon as possible and issue a full refund via the original payment method.

Please note: Refunds are processed as quickly as possible, but it may take several working days for the transaction to appear on your statement, depending on your bank/payment provider.

6. Returns & Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of your flowers or if the product does not match your order, please contact us within 24 hours of receipt. Photographic evidence may be required.

• Faulty or Damaged Goods: If your order arrives in poor condition, we will investigate and, if appropriate, offer a replacement or partial/full refund.
• Non-Delivery: If an order fails to arrive on the selected date, please report the issue promptly. We will investigate and provide a suitable solution, which may include redelivery or refund.

7. Liability

Shadwell Florist is committed to providing a high level of service and quality for all flower delivery Shadwell orders. However, our liability to you is limited in the following ways:

• Personal Use: All products supplied are for personal gifting or private use and may not be resold or used for commercial purposes without permission.
• Loss or Damage: We are not liable for any indirect losses, loss of profit, or loss of opportunity arising from use of the website or purchase of goods from us. Our total liability for any claim related to your order is strictly limited to the purchase price of the goods supplied.
• Force Majeure: We cannot be held responsible for delays or failure to perform our obligations where such delay/failure is due to circumstances beyond our reasonable control, including but not limited to, acts of God, severe weather, strikes, legal restrictions, or third-party service failures.

8. Product Information, Colours, and Presentation

We endeavour to ensure all descriptions, images, and specifications of flowers and products on our site are correct. Please note that flowers are natural products and may vary slightly in colour and appearance from those pictured. Packaging may also differ from that shown.

All sizes and measurements are approximate. Any depiction of vases, accessories, or additional elements are for display purposes unless otherwise stated in the product description.

9. Intellectual Property

All content on our website, including texts, images, logos, and designs, is owned or licensed by Shadwell Florist and protected by UK copyright and trademark law. You may not reproduce, copy, or redistribute any material from our site without written permission.

10. Personal Data & Privacy

We collect and process customer data in accordance with our Privacy Policy and all applicable UK data protection laws. We use your information to process orders, arrange delivery, handle payment, and (where you consent) to send you updates and offers relating to flower delivery Shadwell services.

11. Governing Law

These Terms & Conditions and any dispute arising from your use of our website or purchase of goods/services are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim.

12. Updates to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon being updated on our website. Please check this page regularly to remain informed of any updates. Your continued use of our service after changes indicates acceptance of those changes.

13. General

• Severability: If any part of these Terms is found invalid or unenforceable, the remainder shall remain in full force and effect.
• No Waiver: Any delay or failure to enforce our rights under these Terms shall not constitute a waiver of such rights.
• Entire Agreement: These Terms constitute the entire agreement between you and Shadwell Florist for your use of our online flower delivery services.

14. Service Areas

These Terms & Conditions apply to all customers ordering for delivery within Shadwell and the surrounding local areas as detailed on our website. If you are unsure whether we deliver to your desired area, please consult our delivery information before placing your order.

Thank You for Choosing Shadwell Florist

We appreciate your trust in our flower delivery Shadwell services and strive to provide you with beautiful, fresh flowers and excellent customer service for every occasion. If you have any questions regarding these Terms & Conditions, please refer to our FAQ page or contact our customer service team using the details provided on the website.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shadwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shadwell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.