Returns, Refunds & Complaints at Shadwell Florist
Our Promise: Fresh Flowers, Every Time
At Shadwell Florist, our reputation is built on delivering the freshest and most beautiful blooms – straight from our shop to your doorstep. As your trusted local florist serving households and businesses across Shadwell, we offer a fresh flowers guarantee to ensure your satisfaction with every bouquet. Our close relationship with the community drives us to provide only the best floral arrangements, whether for a special occasion, your home, or your workplace.
Damaged-On-Arrival Policy
Your order is carefully packaged and dispatched to reach you in perfect condition. In the unlikely event that your flowers arrive damaged or do not meet our high standards of freshness, please notify us promptly on the same day of delivery. We recommend that you provide clear photographic evidence of the damage or concern, which helps us to resolve the issue swiftly and efficiently. Timely communication ensures we can address your concerns and offer the best possible solutions in line with our Shadwell fresh flower guarantee.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to our care instructions. Should you notice your flowers wilting or fading earlier than this period, please get in touch with us promptly, with supporting photos if possible. Our freshness window is at the heart of our quality commitment to our Shadwell customers, ensuring you enjoy our blooms for as long as possible.
Refund & Replacement Options
Your satisfaction matters to us. If your flowers are damaged on arrival or do not remain fresh for at least five days after delivery, you have the option to request a free replacement or a full refund. You may choose:
- Replacement: We will deliver an identical or equivalent bouquet at no additional cost as quickly as possible.
- Refund: We will issue a refund using your original method of payment promptly upon verifying your claim.
Please note that refunds and replacements are issued at our discretion, based on evidence provided and within our freshness guarantee period. We may ask for the original arrangement to be returned or available for inspection in some instances.
Complaints Process
We take every complaint seriously and appreciate your feedback. If you are not entirely satisfied with our service or products, please contact us as soon as possible after receiving your flowers. Our customer care team will acknowledge your complaint, investigate thoroughly, and aim to provide a resolution within two working days. Your happiness is our priority, and we aim to make every Shadwell floral experience exceptional.
Trusted Shadwell Florist, Local Service
As a longstanding local florist in Shadwell, we are committed to serving our neighbours and local businesses with integrity, reliability, and the finest floral quality. Thank you for choosing Shadwell Florist – your local specialist for fresh flowers delivered with care and confidence. Should you have any questions about our returns, refunds, or complaints policy, please reach out to our helpful team. We are always here to help you enjoy the beauty and freshness of our flowers, guaranteed.
